/* ==========================================================================
   Upiti podršci (F1 "Upit podršci", "Moji upiti podršci", nit razgovora s podrškom)
   Boje iz DevExpress varijabli teme; neutralne plohe se miješaju iz boje teksta, pa
   rade u svijetloj i tamnoj temi. Boja statusa dolazi iz lgn-obv-s-* klasa (site.css).
   ========================================================================== */

.lgn-nit {
    --lgn-nit-fg: var(--dxds-color-content-neutral-default-rest, var(--bs-body-color, #1f2328));
    --lgn-nit-akcent: var(--dxds-color-surface-primary-default-rest, var(--bs-primary, #0b5cab));
    --lgn-nit-greska: var(--dxds-color-content-danger-default-rest, var(--bs-danger, #c53030));
    --lgn-nit-rub: color-mix(in srgb, var(--lgn-nit-fg) 14%, transparent);
    --lgn-nit-ploha: color-mix(in srgb, var(--lgn-nit-fg) 4%, transparent);
    --lgn-nit-priguseno: color-mix(in srgb, var(--lgn-nit-fg) 62%, transparent);
    /* spinner iz site.css (lgn-obv-spinner) */
    --lgn-obv-rub: var(--lgn-nit-rub);
    --lgn-obv-akcent: var(--lgn-nit-akcent);
    display: flex;
    flex-direction: column;
    gap: 12px;
    width: 100%;
    color: var(--lgn-nit-fg);
}

.lgn-nit-upiti { max-width: 1100px; }

.lgn-nit-polje {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.lgn-nit-oznaka { font-weight: 600; }

.lgn-nit-napomena {
    color: var(--lgn-nit-priguseno);
    font-size: 0.85em;
    font-weight: normal;
}

.lgn-nit-greska {
    color: var(--lgn-nit-greska);
    white-space: pre-line;
}

.lgn-nit-podaci-forme summary { cursor: pointer; }

.lgn-nit-podaci-pregled {
    max-height: 260px;
    overflow: auto;
    margin: 4px 0 0;
    padding: 8px;
    background: var(--lgn-nit-ploha);
    border: 1px solid var(--lgn-nit-rub);
    border-radius: 4px;
}

.lgn-nit kbd {
    padding: 0 4px;
    border: 1px solid var(--lgn-nit-rub);
    border-radius: 3px;
    font-size: 0.9em;
}

/* --- podaci s ekrana (PodrskaPodaciEkranaComponent) --- */

.lgn-ekran {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-top: 8px;
    font-size: 0.95em;
}

.lgn-ekran-greske { display: flex; flex-direction: column; gap: 6px; }

.lgn-ekran-greska {
    padding: 6px 10px;
    border-left: 3px solid var(--lgn-nit-greska);
    border-radius: 4px;
    background: color-mix(in srgb, var(--lgn-nit-greska) 7%, transparent);
}

.lgn-ekran-greska-vrh {
    display: flex;
    flex-wrap: wrap;
    gap: 4px 10px;
    color: var(--lgn-nit-greska);
    font-size: 0.9em;
}

.lgn-ekran-greska-poruka { white-space: pre-line; overflow-wrap: anywhere; }

.lgn-ekran-detalji {
    max-height: 200px;
    overflow: auto;
    margin: 4px 0 0;
    font-size: 0.85em;
    white-space: pre-wrap;
    word-break: break-word;
}

.lgn-ekran-naslov { display: flex; flex-wrap: wrap; align-items: baseline; gap: 4px 10px; }

.lgn-ekran-polja {
    width: 100%;
    margin-top: 4px;
    border-collapse: collapse;
}

.lgn-ekran-polja th,
.lgn-ekran-polja td {
    padding: 3px 8px;
    border-bottom: 1px solid var(--lgn-nit-rub);
    text-align: left;
    vertical-align: top;
    overflow-wrap: anywhere;
}

.lgn-ekran-polja th {
    width: 35%;
    color: var(--lgn-nit-priguseno);
    font-weight: normal;
}

.lgn-nit-gumbi {
    display: flex;
    justify-content: flex-end;
    gap: 8px;
}

.lgn-nit-stanje {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 10px;
    padding: 32px 16px;
    text-align: center;
    color: var(--lgn-nit-priguseno);
}

/* --- zaglavlje niti i popisa --- */

.lgn-nit-zaglavlje {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
}

.lgn-nit-zaglavlje-tekst { min-width: 0; }

.lgn-nit-naslov {
    font-size: 1.15em;
    font-weight: 600;
    overflow-wrap: anywhere;
}

.lgn-nit-podnaslov {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 6px 12px;
    margin-top: 4px;
    color: var(--lgn-nit-priguseno);
    font-size: 0.9em;
}

.lgn-nit-alati {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.lgn-nit-status {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 1px 10px;
    border-radius: 999px;
    background: color-mix(in srgb, var(--lgn-obv-s, #64748b) 14%, transparent);
    color: var(--lgn-nit-fg);
    font-size: 0.85em;
    white-space: nowrap;
}

.lgn-nit-tocka {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--lgn-obv-s, #64748b);
    flex: 0 0 auto;
}

.lgn-nit-oznaka-modul,
.lgn-nit-oznaka-ai {
    padding: 1px 8px;
    border: 1px solid var(--lgn-nit-rub);
    border-radius: 999px;
    font-size: 0.85em;
}

.lgn-nit-znacka {
    display: inline-block;
    min-width: 1.6em;
    padding: 1px 7px;
    border-radius: 999px;
    background: var(--lgn-nit-akcent);
    color: var(--dxds-color-content-neutral-inverted-rest, #fff);
    font-size: 0.8em;
    font-weight: 600;
    text-align: center;
}

/* --- zid poruka: chat (korisnik lijevo, Logon desno), svaka poruka s preglednim zaglavljem kao e-mail;
   column-reverse drži pogled na zadnjoj poruci --- */

.lgn-nit-zid {
    display: flex;
    flex-direction: column-reverse;
    gap: 14px;
    max-height: min(62vh, 760px);
    overflow-y: auto;
    padding: 14px;
    border: 1px solid var(--lgn-nit-rub);
    border-radius: 8px;
    background: var(--lgn-nit-ploha);
}

.lgn-mail {
    display: flex;
    flex-direction: column;
    gap: 10px;
    align-self: flex-start;
    max-width: min(80%, 760px);
    min-width: min(100%, 320px);
    padding: 12px 16px;
    border: 1px solid var(--lgn-nit-rub);
    border-left: 4px solid color-mix(in srgb, var(--lgn-nit-fg) 30%, transparent);
    border-radius: 12px;
    border-top-left-radius: 3px;
    background: var(--dxbl-popup-bg, var(--bs-body-bg, #fff));
    font-size: 1.07rem;
}

.lgn-mail-logon {
    align-self: flex-end;
    border-left-width: 1px;
    border-left-color: color-mix(in srgb, var(--lgn-nit-akcent) 30%, transparent);
    border-right: 4px solid var(--lgn-nit-akcent);
    border-top-left-radius: 12px;
    border-top-right-radius: 3px;
    background: color-mix(in srgb, var(--lgn-nit-akcent) 7%, var(--dxbl-popup-bg, var(--bs-body-bg, #fff)));
}

/* prva poruka je sam upit: jači okvir i sjena */
.lgn-mail-prvi {
    border-color: color-mix(in srgb, var(--lgn-nit-akcent) 45%, transparent);
    border-left: 6px solid var(--lgn-nit-akcent);
    box-shadow: 0 1px 4px color-mix(in srgb, var(--lgn-nit-fg) 14%, transparent);
}

.lgn-mail-zaglavlje {
    display: grid;
    grid-template-columns: max-content 1fr;
    gap: 3px 14px;
    margin: 0;
    padding-bottom: 8px;
    border-bottom: 1px solid var(--lgn-nit-rub);
    font-size: 0.92em;
}

.lgn-mail-zaglavlje dt {
    color: var(--lgn-nit-priguseno);
    font-weight: normal;
}

.lgn-mail-zaglavlje dd {
    display: flex;
    flex-wrap: wrap;
    align-items: baseline;
    gap: 4px 8px;
    margin: 0;
    min-width: 0;
}

.lgn-mail-strana {
    color: var(--lgn-nit-priguseno);
    font-size: 0.92em;
}

.lgn-mail-naslov {
    font-size: 1.2em;
    font-weight: 600;
    overflow-wrap: anywhere;
}

.lgn-mail-tijelo { overflow-wrap: anywhere; line-height: 1.55; }
.lgn-mail-tijelo > :first-child { margin-top: 0; }
.lgn-mail-tijelo > :last-child { margin-bottom: 0; }

/* zaglavlje niti iste veličine kao poruke */
.lgn-nit-razgovor > .lgn-nit-zaglavlje { font-size: 1.07rem; }

.lgn-mail-podaci {
    padding: 8px 10px;
    border: 1px solid var(--lgn-nit-rub);
    border-radius: 6px;
    background: var(--lgn-nit-ploha);
}

.lgn-mail-podaci > summary {
    cursor: pointer;
    font-size: 0.95em;
    font-weight: 600;
}

.lgn-mail-podaci-greska { border-color: color-mix(in srgb, var(--lgn-nit-greska) 45%, transparent); }
.lgn-mail-podaci-greska > summary { color: var(--lgn-nit-greska); }

.lgn-nit-balon-privici {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
}

/* --- privici (poruka, nacrt i ispuštanje datoteka) --- */

.lgn-nit-privitak,
.lgn-nit-privitak-nacrt {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    max-width: 100%;
    padding: 4px 8px;
    border: 1px solid var(--lgn-nit-rub);
    border-radius: 6px;
    background: var(--lgn-nit-ploha);
    color: inherit;
    font: inherit;
    text-align: left;
}

.lgn-nit-privitak { cursor: pointer; }
.lgn-nit-privitak:hover,
.lgn-nit-privitak:focus-visible { border-color: var(--lgn-nit-akcent); }

.lgn-nit-slicica {
    display: block;
    width: 64px;
    height: 48px;
    object-fit: cover;
    border-radius: 4px;
    background: var(--lgn-nit-ploha);
}

.lgn-nit-privitak-ikona {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 40px;
    border-radius: 4px;
    background: color-mix(in srgb, var(--lgn-nit-akcent) 14%, transparent);
    font-size: 0.75em;
    font-weight: 700;
}

.lgn-nit-privitak-opis {
    display: flex;
    flex-direction: column;
    min-width: 0;
}

.lgn-nit-privitak-naziv {
    max-width: 220px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.lgn-nit-privitak-velicina {
    color: var(--lgn-nit-priguseno);
    font-size: 0.8em;
}

.lgn-nit-privici {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.lgn-nit-privici-popis {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin: 0;
    padding: 0;
    list-style: none;
}

.lgn-nit-ispusti {
    position: relative;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 2px;
    padding: 12px;
    border: 2px dashed var(--lgn-nit-rub);
    border-radius: 8px;
    text-align: center;
}

.lgn-nit-ispusti:hover,
.lgn-nit-ispusti:focus-within { border-color: var(--lgn-nit-akcent); }

.lgn-nit-ispusti-onemoguceno { opacity: 0.6; }

/* nevidljivi ulaz preko cijele zone: klik otvara odabir, ispuštanje datoteka radi preglednik */
.lgn-nit-ispusti-ulaz {
    position: absolute;
    inset: 0;
    width: 100%;
    height: 100%;
    opacity: 0;
    cursor: pointer;
}

.lgn-nit-ispusti-napomena {
    color: var(--lgn-nit-priguseno);
    font-size: 0.8em;
}

.lgn-nit-odgovor {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

/* --- popis upita --- */

.lgn-nit-popis {
    display: flex;
    flex-direction: column;
    gap: 8px;
    margin: 0;
    padding: 0;
    list-style: none;
}

.lgn-nit-stavka {
    display: flex;
    flex-direction: column;
    gap: 4px;
    width: 100%;
    padding: 10px 12px;
    border: 1px solid var(--lgn-nit-rub);
    border-radius: 8px;
    background: transparent;
    color: inherit;
    font: inherit;
    text-align: left;
    cursor: pointer;
}

.lgn-nit-stavka:hover,
.lgn-nit-stavka:focus-visible {
    border-color: var(--lgn-nit-akcent);
    background: var(--lgn-nit-ploha);
}

.lgn-nit-stavka-neprocitano { border-left: 4px solid var(--lgn-nit-akcent); }

.lgn-nit-stavka-vrh {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 6px 10px;
}

.lgn-nit-stavka-naslov {
    flex: 1 1 auto;
    min-width: 0;
    font-weight: 600;
    overflow-wrap: anywhere;
}

.lgn-nit-stavka-neprocitano .lgn-nit-stavka-naslov { font-weight: 700; }

.lgn-nit-stavka-sazetak {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    color: var(--lgn-nit-priguseno);
}

.lgn-nit-stavka-dno {
    display: flex;
    flex-wrap: wrap;
    gap: 4px 14px;
    color: var(--lgn-nit-priguseno);
    font-size: 0.85em;
}

@media (max-width: 480px) {
    .lgn-mail { max-width: 100%; min-width: 0; padding: 10px 12px; }
    .lgn-nit-privitak-naziv { max-width: 140px; }
}